With less than a month left to go until the April 15 tax deadline, most tax return preparers are up to their elbows in work. Nevertheless, it might be an opportune time to land some new accounting services clients, since people are thinking about their taxes and wondering if they might pay less next year if they find a qualified tax accountant now.
Adding fuel to the fire is the fiasco at the nation’s largest tax return preparer, H&R Block, where a mistake caused the delay in processing some 600,000 customers’ returns. The blunder likely will have many taxpayers wondering if it’s time to shop around.
But it remains clear that tax preparers in general have a captive audience to upsell their accounting services. A February survey of just over 1,000 wage earners by the finance and accounting services found that about half of middle-income wage earners pay to have their returns prepared by someone else because they to get want the biggest refund possible.
The survey found that:
- About 44 percent of working Americans will go to an accounting services to prepare their taxes this year, including 49 percent who make between $30,000 and $50,000 annually.
- Among those who make $100,000 or more, 66 percent say they will get their return professionally prepared.
The tax preparation industry is in transition, and it’s an especially challenging time for those accounting firms that work for lower-income clients with simpler returns.
There are more small-time preparers in the market because of the relative ease of use of such software programs as Intuit’s TurboTax. And then the free IRS e-file service is taking away an increasing number of lower-income taxpayers with basic returns.
In response, many tax preparation firms now provide basic services for free. In doing so, they attract customers who subsequently sign up for fee-based accounting services, such as state income tax preparation filing.
If tax preparers market themselves properly, there’s plenty of opportunity for those who target middle-income and high-income tax clients, industry experts say.
The negative publicity surrounding H&R Block’s troubles presents “another good reason to remind people of the value you provide. But it’s a delicate situation. You don’t want to bad-mouth the competition.
Communicating with potential new or former clients before tax season, without necessarily making a sale pitch, can also be worthwhile, especially if it’s done in a personal way. Just e-mailing tax tips or reminders about deadlines isn’t enough to get their attention given the blizzard of e-mails most people receive, he said.
CPA’s and accounting services need to do more to differentiate themselves from tax preparers who are merely performing data entry.
Most consumers don’t understand the differences between H&R Block and someone who is a CPA, an EA, or a tax attorney. They’re all viewed the same way by some people – as someone paid to prepare forms. Find ways to educate potential clients about your education and your abilities to reduce their taxes as a valued advisor as their accounting services provider.